Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also call us to provide your payment details.
Return / Refund Policy
We want you to be absolutely delighted with your purchase. If for any reason you are not, please return it to us within 14 days of receipt and we will happily replace or refund the item, no questions asked.
Delivery Information
For order values over £100 within the British Iles, delivery is free of charge.
Free shipping for orders over £100 also applies to the following European countries: Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands and Spain.
For orders values less than £100, postage cost is based on the total weight of the order. Because speed is sometimes a higher priority than cost, we offer a range of individually priced standard delivery options at the checkout. If you need your order shipped by expedited delivery, please call.
We ship to addresses around the world.
95% of orders placed before 2pm are dispatched the same working day.
Prices
Goods are charged in pounds sterling at the prices shown on the product pages on the date the order is placed and are inclusive of VAT.
Prices are correct at time of publication. Errors and omissions are excepted.
Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
At Workshop Heaven, we want all of our customers to be completely satisfied. If you have any complaints about any aspect of your experience, please contact us by phone, e-mail or letter and we will do our best to make it right.
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