PRIVACY & COOKIE POLICY
Your privacy is of the highest importance to us, and we promise never to sell your personal details to any outside company for mailing or marketing purposes. Customer data is shared with carefully selected third parties to perform services on our behalf to improve our products and services.
If you choose to subscribe to our newsletter, we will send you details of special offers, new products and promotions by email, usually once a month. We won’t bombard you with messages and you can unsubscribe at any time by clicking on the link at the bottom of the email or contacting us at support@workshopheaven.com. We pay a company called Mailchimp to manage our email list, distribute emails and keep our toes on the line with all current email marketing legislation.
When you make a purchase from our website, we collect certain personal information from you: your name, payment address, email address and phone number.
In order to process your payment securely, we use a reputable third-party payment provider - Stripe/Paypal. When you click the 'Confirm Order' button on our website, your order details will be sent to Stripe/Paypal, which will use those details to verify and authorise your payment and to process your order. Stripe/Paypal are obliged under EU legislation to keep your personal information private.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Information that we collect about you
We may collect and store the following information:
- name
- age 18+ (if appropriate for age restricted sales)
- contact information including address, email address and telephone number
- preferences and interests, for example 'customer prefers not to receive deliveries by x courier company'
- email correspondance
- sales records of the items you have purchased
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping, for example to verify claims under our lifetime warranty.
- We use information gathered from general order data to improve our products and services and try to anticipate demand.
- We may use stored information to contact individual customers for a specific reason, a product recall for example.
- Providing copies of old invoices for business customers.
- We keep a list of age verified customers so that we don't need to ask for i.d. again every time they buy a knife.
If you believe that any information we are holding on you is incorrect or incomplete, or you would like to view it, or you would like us to delete it, please write to us or email us at support@workshopheaven.com and we will promptly make any corrections or adjustments necessary.
How we use cookies
Cookies, also known as browser cookies or tracking cookies, are small, often encrypted, text files that are sent to and stored on the device that you use to access the internet, whenever you visit a website. We use cookies on workshopheaven.com to create an enjoyable website experience for our customers. The cookies we collect allow you to add items to your cart and proceed through the checkout.
We also use cookies to help our users navigate our website efficiently and to perform certain functions. Due to their essential role of enhancing or enabling usability or site processes, disabling cookies may prevent users from making purchases on our website.
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences, you can do this through your browser settings. Click on the 'Help' menu in your browser to find out how to do this.
Please remember that cookies are used on e-commerce websites to improve your online shopping experience. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@workshopheaven.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Direct Shipments
On occasion it may be necessary to have an item shipped direct to you from one of our suppliers. In these cases, we reserve the right to pass on the relevant address and contact details to facilitate the fulfilment your order.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Website Security
We realise how important it is to store securely any information that you provide. Workshop Heaven maintains the highest levels of internet security. Our website is fully PCI DSS compliant for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
We also hold an SSL Certificate to safeguard any data passed between your web browser and our site.
In order to process your payment most securely, we use reputable third-party payment providers such as PayPal. When you click the 'Confirm Order' button on our website, your order details will be sent to Paypal, which will use those details to verify and authorise your payment and to process your order. PayPal are obliged under EU legislation to keep your personal information private.