UK DELIVERY (UK Mainland, Highlands & Islands)
Free Delivery
| Order Value | Delivery Method | Delivery Time | Cost |
| Over £100 (inc. VAT) | Economy (cheapest available) | 1-3 working days (allow up to 7) | Free |
Please note: Free delivery uses the most cost-effective service. For faster delivery, select a paid option at checkout.
Paid Delivery Options - UK
| Courier | Service | Est. Delivery Time | Weight Limit | Cost |
| Royal Mail | Tracked 48 | Approximately 2-3 working days | Up to 2kg | £4.50 |
| Tracked 24 | Next working day | Up to 1.5kg | £5.20 | |
| Over 1.5kg | £5.90 | |||
|
Tracked 48 (Over 18 Signature Required)* |
Approximately 2-3 working days | Up to 2kg | £5.90 | |
| DHL | UK Express | Next working day | Up to 10kg | £9.00 |
| Over 10kg | Increases incrementally | |||
|
Express by 12pm |
Next working day by noon | Varies | Shown at checkout |
Please note: Final shipping costs are calculated at checkout based on weight and postcode.
Dispatch Schedule
| Day Ordered | Time Ordered | Dispatched |
| Mon-Fri | Before 1pm | Same Day |
| Mon-Fri | After 1pm | Next working day |
| Fri (after 1pm)-Sun | Anytime | Monday (or next working day) |
| Bank Holidays | Anytime | Next working day |
INTERNATIONAL DELIVERY
Customs, Duties & Import Taxes
If you're ordering from outside the UK:
- Your parcel may be subject to local taxes, duties, fees or handling charges imposed by your government or courier
- These are your responsibility, unless prepaid at checkout
- We pre-calculate taxes and duties for most destinations for smooth delivery
- Please contact us should you wish to pay for local taxes, duties and charges locally
Contact your local customs office for more information or check: EU Customs & Tax Guide
International Delivery Timescales
An economy service is available to some countries. If our economy option is selected, your parcel will be sent with either Royal Mail or Samos-E, who will hand your parcel to your local mail service for delivery. All duties and taxes are pre-paid for convenience.
Please allow up to 8 business days for economy delivery within Europe. Other destinations may take longer depending on local services.
Please select DHL if you require your purchase on the next possible business day. This will vary depending on the destination country.
| Service | Est. Delivery Time |
| Economy | Up to 8 business days |
| DHL Economy | DHL aim to deliver within a few days to destinations in Europe. |
| DHL Express | DHL aim to deliver by the end of the next possible business day. To use DHL's Delivery Time Calculator, click here |
| DHL AM by 12:00 | DHL aim to deliver by 12 noon the next possible business day. To use DHL's Delivery Time Calculator, click here |
| DHL AM by 9:00 | DHL aim to deliver by 9am the next possible business day. To use DHL's Delivery Time Calculator, click here |
Please note: Couriers may charge a remote delivery fee. If this is the case, it will be built into the price you see at checkout.
*Knives and Age Restricted Products
Some items we sell are age restricted, each clearly marked in the product description, as they are subject to Section 141A of the Criminal Justice Act 1988 which makes it an offence to sell them to a person under 18 years.
As such, we reserve the right to carry out age verification checks and if we have been unable to satisfactorily confirm your age by other means, you will be contacted by email and asked to send to us proof of your age and delivery address in the form of a copy of your driving licence/passport plus name and address details from a utility bill (all other elements such as photo can be redacted).
To ensure there is no delay in receiving your order – you may email a photo or scan, clearing showing your name, (billing) address and age to sales@workshopheaven.com when placing your order.
Only when we have verified you are over 18 will your order will be shipped. A note will be added to your account, the image will be deleted, and you will not be asked to provide it again.
If your order contains any of these items and is sent via Royal Mail – it is required we use their Age Verification Service. An adult over 18, prepared to show ID, will be required to receive and sign for the delivery.
Please note, we do not to deliver ANY knives or restricted items to school addresses.
If you do not have a passport/driving licence, then please contact us sales@workshopheaven.com
Damaged Parcel
If your parcel is damaged on arrival:
- Refuse delivery and ask the courier to return it to us
- Contact us at support@workshopheaven.com right away and we’ll arrange a replacement or full refund promptly
Proof of Delivery & Safe Place Requests
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We or the courier accept no liability if you, the customer, asks for, or make arrangements with, the courier to have your parcel left anywhere without the need to provide your signature as proof of receipt.
The courier will ask you to complete and sign an authorisation which states “I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper (Workshop Heaven) from all liability for any loss or damage that may result from delivering the shipment according to my request.”
Asking for a parcel to be left in “safe place” is done so entirely at your own risk and we are not responsible if the parcel is not found where you asked it to be left.
Undeliverable Parcels
If your parcel is returned to us because:
- The address was incorrect
- Delivery was refused
- The courier could not deliver after multiple attempts
Then:
- If it was our error, we’ll refund everything including delivery.
- If it was your error, we’ll refund only the cost of the items.
- Delivery charges will not be refunded for address or access issues.
If you'd still like the goods:
- Please place a new order
- If the second order is returned as undeliverable, we will only refund the goods, not the delivery.
Gift Vouchers
Gift vouchers are sent automatically via email immediately upon checkout.