Extended Christmas Returns 2024
Worried about duplicate gifts or buying the wrong thing?
Relax, any purchases made at www.workshopheaven.com between 11 November and 23 December 2024 are covered by our extended Christmas Returns policy and can be returned as late as 31 January 2025 for a refund direct to the original payment method.
For purchases made from 13:00 23 December 2024 onwards, our normal refund policy applies.
Standard Delivery Information
Free UK shipping for orders over £100 (inc VAT). UK orders under £100 start at £4.90 (inc VAT).
We aim to despatch all orders placed before 1pm Monday - Friday on the same working day. At busy times, orders with Free Shipping may be despatched the following working day.
We do not process orders over the weekend or on Bank Holidays, so if you place your order after 1pm on Friday and throughout the weekend, we will despatch it to you on the next working day.
UK (inc Highlands & Islands) Delivery Information – FREE shipping for orders over £100
FREE shipping is offered on orders over £100 to all UK postcodes (inc Highlands & Islands).
When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 1-3 days working days. Please allow up to 7 working days for your order to arrive. Tracking information will be sent to the email provided at checkout. If you require your order sooner, please choose a paid service.
UK Delivery Information – Orders under £100
Workshop Heaven offers delivery options using Royal Mail and tracked courier services. You will be offered the following services:
Royal Mail
- Tracked 24 - this service aims to deliver the next working day but is not guaranteed.
- £4.90 up to 1.5kg, £5.90 over 1.5kg
DHL
- UK Express - next possible working day - £9 up to 10kg weight. Prices increase incrementally by each kg over 10kg.
- UK Express by 12 - next possible working day by 12pm (noon). Prices depend on weight.
Specific prices and service options are shown at shopping cart and checkout dependent on chosen method, postcode and weight of the parcel.
Knives and Age Restricted Products
Some items we sell are age restricted, each clearly marked in the product description, as they are subject to Section 141A of the Criminal Justice Act 1988 which makes it an offence to sell them to a person under 18 years.
As such, we reserve the right to carry out age verification checks and if we have been unable to satisfactorily confirm your age by other means, you will be contacted by email and asked to send to us proof of your age and delivery address in the form of a copy of your driving licence/passport plus name and address details from a utility bill (all other elements such as photo can be redacted).
To ensure there is no delay in receiving your order – you may email a photo or scan, clearing showing your name, (billing) address and age to sales@workshopheaven.com when placing your order.
Only when we have verified you are over 18 will your order will be shipped. A note will be added to your account, the image will be deleted, and you will not be asked to provide it again.
If your order contains any of these items and is sent via Royal Mail – it is required we use their Age Verification Service. An adult over 18, prepared to show ID, will be required to receive and sign for the delivery.
Please note, we do not to deliver ANY knives or restricted items to school addresses.
If you do not have a passport/driving licence, then please contact us sales@workshopheaven.com
INTERNATIONAL DELIVERY INFORMATION
Products delivered to destinations outside the UK may, depending on value, be subject to export and import formalities, taxes, VAT, fees, duties or other charges. These are imposed by your local authority.
Taxes and duties will be calculated and charged at checkout for ease of delivery. Please note, the total charge may include a handling fee imposed by the courier. Please contact us should you wish to pay for local taxes, duties and charges locally.
We would strongly advise contacting your local customs office for further information and this website should provide more information and links that may be of use.
International Delivery Timescales
We aim to despatch all orders placed before 1pm Monday - Friday on the same working day
We do not process orders over the weekend or on Bank Holidays, so if you place your order after 1pm on Friday and throughout the weekend, we will despatch it to you on the next working day.
An economy service is available to some countries. If our economy option is selected, your parcel will be sent with either Royal Mail or Samos-E, who will hand your parcel to your local mail service for delivery. All duties and taxes are pre-paid for convenience.
Please allow up to 8 business days for economy delivery within Europe. Other destinations may take longer depending on local services.
Please select DHL if you require your purchase on the next possible business day. This will vary depending on the destination country.
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DHL Economy |
DHL aims to deliver within a few days to destinations in Europe. |
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| DHL Express |
DHL aim to deliver by the end of the next possible business day. To use DHL's Delivery Time Calculator, click here |
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DHL AM by 12:00 |
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DHL aim to deliver by 12 noon the next possible business day. To use DHL's Delivery Time Calculator, click here |
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DHL AM by 9:00 |
DHL aim to deliver by 9am the next possible business day. To use DHL's Delivery Time Calculator, click here | |
| Couriers may charge a remote delivery fee. If this is the case, it will be built into the price you see at checkout. | ||
Damaged Parcel
If the parcel is damaged upon arrival, please refuse delivery and ask the courier to return the goods to us. Please contact us at support@workshopheaven.com to let us know, so we can promptly arrange for a replacement or refund.
Proof of Delivery
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We or the courier accept no liability if you, the customer, asks for, or make arrangements with, the courier to have your parcel left anywhere without the need to provide your signature as proof of receipt.
The courier will ask you to complete and sign an authorisation which states “I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper (Workshop Heaven) from all liability for any loss or damage that may result from delivering the shipment according to my request.”
Asking for a parcel to be left in “safe place” is done so entirely at your own risk and we are not responsible if the parcel is not found where you asked it to be left.
Undeliverable Parcels
We do not take responsibility for incorrect addresses input by you, the customer, at the point of check out. Please double check the delivery address carefully when placing your order.
Occasionally parcels are returned to us as undeliverable after failed delivery attempt(s). When we receive a parcel back as undeliverable, we’ll issue a full refund, including the delivery costs unless the address you provided us was incorrect, or the parcel was refused by the recipient, in which case only the cost of goods will be refunded.
If you'd still like to purchase the items in that undelivered parcel, you will need to place a new order. If this repeat order, to that same address, is then returned to us a second time as undeliverable, we will only refund the cost of the goods, and not the delivery charges.
Gift Vouchers
Gift vouchers are auto sent by email free of charge.